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FAQ

1. When will I receive my Emoji Keyboard?

Our Emoji Keyboard and Emoji Keyboard Pro are now in stock and shipping. We ship US domestic orders with 2 day delivery and will ship internationally again later in May from the US to most countries via USPS First Class International. Please subscribe to our mailing list to find out when.

2. I purchased an Emoji Keyboard and need support.

Please email support@emojiworks.co with your issue and we’ll get back to you within one business day.

3. Who do I contact regarding media and press requests?

Please email hello@emojiworks.co with your detailed request.

4. Does the Emoji Keyboard work with Android?

At this time we do not support Android devices. However email support@emojiworks.co and let us know you want an Android version!

5. Who do I contact for product feedback, suggestions, or other questions?

Please email support@emojiworks.co with your inquiries.

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Emoji Keyboard Setup for Windows 10 PC (Beta)

1.  First check that your Windows 10 system has the latest updates.
2.  Then download and run the Emoji Keyboard software installer below by clicking the blue computer icon and following instructions to get the software.

3.  Continue in the installer once opened.

4.  Once you have finished the install, open Settings from the Windows menu button.

5.  Go to Time & language.

6.  Now under Region & language, click whatever your top language listed is then select Options.

7.  Add a keyboard and choose EmojiWorks US from the list.

8.  Now that the EmojiWorks US keyboard is added, we need to make it first in the list by removing any other keyboards ahead of it.

9.  Now add back the keyboard you just removed (US QWERTY in this example) so that it will now appear below EmojiWorks US.

10.  Great! Now we need to pair our Bluetooth Emoji Keyboard to your Windows system. Go to Settings then Devices.

11.  On the back of your Emoji Keyboard, slide the white power switch to On and a blue light will shine briefly on the keyboard. To pair your keyboard to your computer for the first time, press and hold the black Connect button for a couple seconds until you see the blue light flashing. Then release it.

12.  Your Emoji Keyboard will flash blue while trying to find your Windows machine to pair. Ensure Bluetooth is On and look for your Emoji Keyboard to appear in the list of devices. Once it does, select it and click Pair. If your Emoji Keyboard does not get found after 30 seconds or so, try moving your keyboard closer to your computer, switch the keyboard Off and back On and try to Connect again.

13.  Next enter the passcode on your Emoji Keyboard to complete the pairing.

14.  Verify your Emoji Keyboard is now listed as Connected.

15.  Now your Emoji Keyboard should be set up! Here’s how to use it on Windows!
  • Emoji Keyboard (base model):
    • press Emoji + key with the emoji you want to type
  • Emoji Keyboard Pro – each key can have up to 3 emojis so here’s how to type each:
    • bottom right emoji: press Emoji + key
    • top right emoji: press Emoji + Shift + key
    • bottom left emoji: press Emoji + Command + key

16.  Open an emoji supported app like Windows Mail and start typing emoji! Great job!

*Note: Emoji Keyboard (Pro) Windows 10 support is Beta only due to limited emoji support by Microsoft in the current version of Windows. Not all emoji or features may be supported and is dependent on OS and app emoji support.

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Emoji Keyboard Setup for Mac

 

1.  Check that your Mac OS X version of El Capitan is 10.11.1 or higher by following the screenshots below. Update your Mac if it is not before proceeding.

2.  Download the EmojiWorks Emoji Keyboard software installer for Mac below by clicking the brown box icon and following instructions to get the software.

3.  Go to your Downloads folder in Finder and right (secondary) click or press Control + click to open the installer.

4.  Confirm you want to Open.

 5.  Continue in the installer.

6.  After installing you will need to Log Out of your Mac and Log In again to finish the install.

 7.  Log In to your Mac. Then open System Preferences -> Keyboard preferences.

8.  Look under the Input Sources tab and click the + (plus) button in the bottom left to add a new input.

9.  Look under English and Add the EmojiWorks US input source.

10.  Ensure “Show Input menu in menu bar” is checked, then in the menu bar up top, click the flag  and select EmojiWorks US. It will have a check mark next to it when activated and the laughing emoji ? will appear instead of the flag in your menu bar.

11.  Great! Now we need to pair your Bluetooth Emoji Keyboard. Ensure Bluetooth is turned on for your Mac then go to System Preferences -> Keyboard and click “Set Up Bluetooth Keyboard” at bottom.
12.  On the back of your Emoji Keyboard, slide the white power switch to On and a blue light will shine briefly on the keyboard. To pair your keyboard to your computer for the first time, press and hold the black Connect button for a couple seconds until you see the blue light flashing. Then release it.
13. Your Emoji Keyboard will flash blue while trying to find your Mac to pair. If your Emoji Keyboard does not get found after 30 seconds or so, try moving your keyboard closer to your computer, switch the keyboard Off and back On and try to Connect again.

14.  Next enter the passkey on your Emoji Keyboard to complete the pairing.

15.  Verify your menu bar has both Emoji Keyboard bolded under the Bluetooth menu and the laughing emoji ? is showing for your input.

16.  Now your Emoji Keyboard should be set up! Here’s how to use it on your Mac!
  • Emoji Keyboard (base model):
    • press Emoji + key with the emoji you want to type
  • Emoji Keyboard Pro – each key can have up to 3 emojis so here’s how to type each:
    • bottom right emoji: press Emoji + key
    • top right emoji: press Emoji + Shift + key
    • bottom left emoji: press Emoji + Control + key

 

17.  Open your favorite emoji supported app and start typing emoji! Great job!

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Emoji Keyboard Setup for iOS (iPhone, iPad, iPod touch)

These iOS setup instructions require an active internet connection. Either print these instructions or have them ready on a device or screen other than the iPad or iOS device you are setting up with your Emoji Keyboard. Please follow these instructions entirely in order, otherwise they will not work.

1. On your iPad or iOS device, first check that your iOS software is up to date  by going to Settings -> General -> Software Update. If not, please update to the latest iOS version before continuing.

2. Then go to Settings -> iCloud and turn iCloud Drive On if it is not already. If you do not use iCloud and are not signed into iCloud then skip to Step 5.

3. Now go to Settings -> General -> Keyboard -> Text Replacement and delete ALL entries. You can do this quickly by swiping left on each line and tapping Delete.

4. Once you have deleted all entries, go to Settings -> iCloud and scroll to the bottom and Sign Out. You will be presented with some warnings before signing out. Pay close attention to which options to choose before proceeding. If you get a warning that some iCloud Drive changes have not been uploaded to iCloud then Cancel the sign out, wait a few moments for iCloud to sync, and try again until this warning does not appear. The other warnings you should choose Keep on My iPad when given, otherwise choose Delete. Don’t worry your data will not be permanently deleted! It will be safe in iCloud and downloaded again to your device in a later step.

 
7. Once you’re logged in, go to Settings -> General -> Keyboard -> Text Replacement and verify the emoji entries like below have downloaded. Depending on your internet connection, it may take some time for them to show.

 8. Now go back to Settings -> iCloud and Sign Out of the EmojiWorks Install account and again, pay close attention to which options to choose below before proceeding. If you get a warning that some iCloud Drive changes have not been uploaded to iCloud then Cancel the sign out, wait a few moments for iCloud to finish the download, and try again until this particular warning does not appear. However, this time if you’re prompted to keep or delete iCloud Safari data, reminders, and contacts, choose Delete from My iPad. Enter the same password emailed to you to sign into the EmojiWorks Install account to Turn Off Find My iPad to complete the sign out like below.

 

 10. On your iOS device, go to Settings -> Bluetooth. Make sure Bluetooth is enabled and look for Emoji Keyboard to appear on the list of devices and tap it once it does. If your Emoji Keyboard does not get found after 30 seconds or so, try moving your keyboard closer to your iOS device, switch the keyboard Off and back On, switching Bluetooth Off and back On and try to Connect again.

11. Enter the code prompted on your iOS device (not in the image below) followed by return on your Emoji Keyboard.

 12. Now your Emoji Keyboard should be listed as Connected. Go to Settings -> General -> Keyboard -> Hardware Keyboard and select English U.S. if it’s not already.

13. Press fn + A for your Function shortcut keys to work best with iOS the first time you pair with a new device.

14. If your Text Replacement emoji settings have been downloaded to your iOS device in Step 8 and your Emoji Keyboard is connected, it’s time to test your Emoji Keyboard!

15. Open up the Notes app and try typing 3 emojis. Here’s how to use your Emoji Keyboard on your iPad or iOS device!

  • Emoji Keyboard (base model):
    • press the key with the emoji you want to type twice followed by space. ie: key key
  • Emoji Keyboard Pro – each key can have up to 3 emojis so here’s how to type each:
    • bottom right emoji: press the key with the emoji you want to type twice followed by space. ie: key key
    • top right emoji: press Emoji + Shift + key (twice) followed by space. ie: Emoji + Shift + key + key
    • bottom left emoji: press Emoji + Shift + key (3 times) followed by space. ie: Emoji + Shift + key + key + key
    • one exception is the lightest skin color ? which is typed with Shift + ~~ followed by space.

16. If you do not use iCloud then Congratulations, you’re good to go! Open your favorite app and type emoji easier and faster like a pro! If you do use iCloud and were signed in Step 2, the proceed to the next step to sign back in.

17. Go to Settings -> iCloud and sign in using your personal iCloud account. It may take 30 seconds or more Verifying. If you’re prompted to Merge with iCloud, again choose Don’t Merge!

18. Now that you’re signed back into your iCloud account, open up the Notes app and try typing 3 emojis as in Step 15. If the emojis type then congratulations, you’re good to go!

19. If however, the emoji replacements aren’t typing on your iOS device after Step 18, or the emoji replacements have periodically stopped working, then do this. Make sure your internet connection is working, then go to Settings -> iCloud -> iCloud Drive and turn iCloud Drive Off. Wait a moment, then turn iCloud Drive back On. You should see the “Last updated …” text below iCloud Drive soon change to “Updated just now.”

20. Once everything is updated in iCloud Drive, your emoji replacements will be restored. Open up the Notes app and type 3 emojis as before. Congratulations, you’re iOS device is good to go! Open your favorite app and type emoji easier and faster like a pro!